Terms of Service Revised
Preface
- To provide high-quality, stable services to customers and establish a basis for dispute resolution, these "Terms of Service" are formulated.
- When purchasing services or products, you must agree to these "Terms of Service." If you have already purchased services or products and completed payment, you are considered to have agreed to these "Terms of Service."
- Users have the rights specified in these "Terms of Service" and must fulfill the obligations outlined in these terms. Disputes between users and us in the use of product services will be handled according to these terms.
- We reserves the final right to interpret this User Service Agreement.
Usage Terms
- We sold servers do not include data security guarantees, and even servers using the Raid10+BBU architecture do not include data security guarantees, and we cannot compensate you for the value of your data!
- The use of tools that harm the security of the three major Chinese telecom operators' networks is prohibited for our server products.
- To ensure stable network packet transmission, tools such as FinalSpeed that send multiple packets are prohibited, and continuous occupation of a large amount of bandwidth is prohibited.
- It is prohibited to store, provide, or publish content that violates the laws of the server's location and the laws of Australia and China in the product services provided by 3xNET.
- Reselling 3xNET's services or products without authorization for personal or business use is prohibited.
- Running software that consumes a significant amount of CPU, bandwidth, and disk resources, such as traffic mining，CDN, Public Network proxy，various virtual currencies, video hanging, cluster computing, PT service, traffic exchange, scraping, and the like, is prohibited.
- Using BT software, such as BT, Thunder, and uTorrent, is prohibited.
- It is prohibited to send packets externally or internally, perform Ddos attacks, ARP attacks, ARP hijacking, scan weak passwords, maliciously enumerate, spam message，junk mail and interfere with the operation of other servers using the server.
- When using our product services, you must comply with Australian and server location laws.
- 3xNET only guarantees the normal operation of the products and services sold and provided. There is no obligation to assist with any software issues.
- Use the support ticket system reasonably, respect customer service, and refrain from abusing customer service, sending meaningless support tickets, continuous harassment or entanglement of customer service, etc. The company reserves all legal rights in case of malicious damage to 3xNET's reputation.
- Nesting of virtualization is prohibited for all server series except dedicated servers.
- Do not place promotional links on non-owned websites. Once discovered, we will refuse to pay promotional fees and close the promotional link account.
- Once the above behaviors are discovered, they will be immediately withdrawn and no refund will be made.
Cloud Server IPv4 Address Replacement
- Cloud server IPv4 addresses can be purchased as additional products and will be automatically replaced after purchase (currently not yet implemented, please submit a support ticket temporarily).
- Cloud server IPv4 addresses can be changed for a fee, and the charge is USD $5.0 per change;Each VPS is allowed to change its IP no more than twice per month..
- If you require a specific IP address range, please contact our sales team for a solution.
- If the IPv4 address is still blocked after replacement, you can submit a support ticket to contact us for free manual replacement within 24 hours. If more than 24 hours have passed, the IP replacement is considered complete.
- If a large number of IP addresses are blocked during special periods, we reserve the right to temporarily increase prices.
- If the IPv4 address is blocked in certain countries during the device rental period and is due to the user's own usage, We may charge an IPv4 address property loss fee (depending on the situation).
Fault Compensation
- Failures caused by data center routing equipment, power equipment are not compensated.
- Failures caused by natural disasters and factors beyond our control are not compensated.
- Failures caused by 3xNET are compensated according to a 1:2 compensation standard, and if less than 24 hours, it is calculated as 24 hours.
- Compensation is issued within 3-5 days after the fault is restored, and the product must be in valid operation to be eligible for compensation.
Cloud Server Transfer Instructions
- The initial activation security period for transfers is 3 days and cannot be manually initiated earlier.
- Transfer fees per occurrence: USD $2.5 (Note: Minimum charge for each transfer is USD $2.5).
- The available duration of transferable products must be greater than: Monthly - 15 days, Annual, Biennial, Triennial - 60 days.
Refund Guarantee and Dispute on Payment Rejection
The refund policy is as follows:
- 1. For transactions within 3 days and under 10GB of data usage, with an individual amount of 50 RMB or less, a full refund can be made to the account balance, which is non-withdrawable.
- 2. For transactions within 3 days and under 10GB of data usage, with an individual amount over 50 RMB, a full refund can be made to the account balance or refunded via the original payment method or to a customer-specified account after deducting a fee of 5 RMB plus 5% of the total amount.
- 3. No refund products, unless due to unrepairable routing changes or machine failures that result in unavailability or decreased usability, can be fully refunded based on the remaining value of the product to the account balance (which is non-withdrawable) or refunded via the original payment method or to a customer-specified account. (Refund costs for other situations are as specified on the product page, unless in the following circumstances:)
- The assigned IP is blocked by the GFW or by national or regional authorities.
- Participation in promotional activities or use of discount codes.
- Presale products are in the "Running" or "Active" state.
- Three or more refund requests in one day are considered malicious consumption, and the company has the right to suspend the account.
- For an account, more than five service cancellations through refunds are considered malicious consumption, and the company has the right to suspend the account.
- Registering more than one account and requesting refunds more than three times will result in the suspension of the account.
Disclaimer
- Services being inaccessible or data loss due to user non-payment, failure to renew, or forgetting to renew.
- Services being inaccessible or data loss due to the user's improper actions or other related behaviors.
- Services being inaccessible or data loss due to the user's website content or actions that violate the Terms of Service, Usage Terms.
- Services being inaccessible or data loss due to uncontrollable factors (social/natural).
- Services being inaccessible or data loss due to the user's self-ISO installation of the operating system or DD operation.
Reserved Rights
- 3xNET reserves the final right to interpret these terms.
- 3xNET reserves the right to modify these terms without further notice.
